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Frequently Asked Questions

General FAQs

Where are you located? What is your delivery address?

We are centrally located in the heart of Brooklyn, in between Williamsburg and Dumbo. Located off of exit 30-31 on the Brooklyn Queens Expressway, our facility provides easy access to all five boroughs of New York City, Long Island, Westchester, Connecticut, New Jersey, and beyond.

Our delivery address is:
Hall Street 3PL c/o: [your company name]
12 Hall Street
Brooklyn, NY 11205

When you’re ready to deliver a product to our facility, please note that we require it be scheduled at least 48 hours prior. To schedule your delivery, email receiving@hallstreet3pl.com.

Please include the following information:

  • Pallet numbering
  • Lot codes
  • Expiration dates
  • Breakdown of shipment items
What safety measures are in place to protect my products?

Our facility has 24-hour surveillance security and a connection to a fire/burglar central monitoring system.

Do you have a backup generator?

To ensure the safety of all your goods, our warehouse is equipped with backup generators.

Does your warehouse have an FDA?

Yes, we are registered with the FDA and the U.S. Department Agriculture and Markets. Our team oversees all the product packing and handling. We know the demands of managing large inventories and the sensitive nature of working with perishable foods and alcohol.

What are your warehouse hours?

Our shipping and receiving hours are Monday-Friday 7 AM to 4 PM. All trucks must be checked in with sufficient time to complete loading and/or unloading by 3:30 PM.

What are all the services you offer?
  • Storage: Our facility has the scale to manage all your inventory with a range of climate-controlled storage rooms and warehouse service options.
  • Fulfillment: Our dedicated staff monitors your customer transactions and delivers a seamless ecommerce process. We warehouse goods, fulfill every order and track inventory levels.
  • Shipping: By truck, sea, air, or rail, we are dedicated to providing seamless, cost-efficient, fast shipping of all your goods through our network of logistics partners.
What are your billing terms?

Our storage terms are month-to-month, with bills being generated on the 1st and 15th of each billing cycle. We only bill for the months where you have product in our facility.

Do you have any requirements on storage terms?

We require any storage accounts to submit a new customer application. Click here to complete your profile.

I need storage - how can I get started?

Warehouse & Storage FAQs

What temperature-regulated storage options do you offer?

Whether you need your product frozen, chilled, or dry, we’ve got you covered with temperature-controlled warehousing, including:

  • Frozen Storage: 0°F to -10°F
  • Refrigerated Storage: 32°F to 38°F
  • Dry Storage: Ambient temperature
We’re ready to get started…when I can bring in my products?

Typically, we can have your storage account established in 24-48 hours.

Once my product arrives, can you provide deliveries to my customers?

Yes, you can count on our team to carefully package and safely ship your merchandise to meet all your customers’ expectations. 
To release a product to another company, please email shipping@hallstreet3pl.com with the lot number, quantity, date/time and company name.

Here’s how our process works: When your merchandise arrives at our Brooklyn warehouse, we enter its details into our computerized inventory management system. Next, we package and label your goods to ensure safe arrival at their destination. Once your merchandise is ready to ship, we outline the most efficient logistics plan possible. Leveraging our network of ground, ocean, and air partners,  we guarantee a safe and on-time arrival of your product.

Do you accept emergency shipments?

Yes, we can accommodate emergency shipments and receipts. Additional charges may apply for rush services.

How can I start storing with Hall Street 3PL?

To begin the application process, please fill out the fields in our Contact Us form and we will contact you.

Next steps after we contact you will be to complete our storage application form. Once completed, please email info@hallstreet3pl.com with the subject line: Storage Customer Application: [company name].

To download our PDF application, click here.

 

Can you receive palletized and floor loads?

Yes, we can accept both palletized trailer and floor loads.

Can you ship samples for me?

Yes, we can ship customer samples. Our team can supply insulated boxes and dry ice, as well as oversee the  packing of products. To learn more, contact info@hallstreet3pl.com.

How can I pick up my product?

To pick up a product, please email shipping@hallstreet3pl.com or call us at 718-855-3636. Please have the following information available:

  • Lot number
  • Quantity
  • Requested pick-up date/time

 

Fulfillment FAQs

What is the typical turnaround time for order processing?
How are orders received and confirmed?
Can I integrate my e-commerce platform with your order processing system?
Which carriers do you work with for shipping?
Can I use my preferred shipping carriers?
What shipping options are available (standard, expedited, etc)?
How are returns and exchanges handled?
Is there a specific process for customers to return products?
What happens to returned items, and how is inventory updated?
Do you offer integration with popular e-commerce platforms?
Can I access real-time information about my inventory and orders?
What packaging options are available for my products?
Can I use custom packaging, and how is it managed?
Is there an additional cost for special packaging requests?
Can you provide a breakdown of the billing structure?
How can I reach customer support in case of issues or questions?
Is there a dedicated account manager for my business?
What is the process for resolving fulfillment-related problems?
Can your fulfillment services scale with my growing business?
Is there a maximum capacity for the number of orders you can hand?
How is the security of my products ensured within the warehouse?
What quality control measures are in place for order accuracy?
Is there a process for handling damaged or defective products?

Freight Brokerage & Logistics FAQs

What Information Do I Need to Provide to Get a Freight Quote?
How Does Freight Brokerage Differ from Freight Forwarding?
Can you handle both full truckload (FTL) and less-than-truckload (LTL) shipments?
Do you specialize in specific industries or types of freight?
How do you vet and select carriers for shipments?
What criteria do you use to choose carriers for specific freight types?
Can I use my preferred carriers, or do you have a pre-established network?
How Are Shipping Rates Determined?
How Do I Track My Shipment?
What Happens in Case of Damaged or Lost Goods?
Are There Additional Fees Beyond the Quoted Rate?
What Types of Cargo Can Freight Brokers Handle?
How Do You Ensure Carrier Reliability and Compliance?
Can You Provide Distribution Services?
Do you provide shipment tracking and visibility?
What insurance coverage is provided for my shipments?
How does liability work in the event of loss or damage to the freight?
Can I purchase additional insurance for high-value shipments?
What measures do you have in place for handling unexpected disruptions?
What is the communication process in case of issues or delays?

Additional Resources

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Blog

Check out our blog for more information on Hall Street 3PL.

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Please reach out to us if you have any questions or would like to talk about your storage, freight brokerage, or fulfillment needs.